General Terms & Conditions

Thank you for visiting our website. The following are the Terms and Conditions for the use of this website and the purchase of products from Bright Gift Ideas Limited ("The Company"). Use of this website constitutes your agreement to be bound by these Terms and Conditions.

Quotations & Pricing

Quotations are given on the basis of costs at the time of issue. The Company does retain the right to revise our prices at any time to reflect changes in our costs such as but not limited to: goods, carriage, labour, overheads, government taxes and exchange rates

Payment

We accept payment online by VISA, MasterCard and American Express. You may also pay 'offline' via Cheque, Bank Draft, Postal Order or Bank Transfer. VAT is charged at the current rate where applicable. Goods will only be despatched once payment has been received in full. All products remain the property of The Company until payment is received in full.

A credit account may be opened by corporate clients, subject to trade references and application approval, on the strict condition that payment is made within 30 days from date of invoice. Please contact us for more information.

Hamper and Gift Basket Contents

Every effort is made to strictly conform with the hamper description and quality. However in the event of a hamper item not being available from our local suppliers, we reserve the right to substitute the item for an upgraded product of equal or greater value.

Photographs

We have made all reasonable efforts to ensure each photograph accurately reflects the product being sold. On occasions, there may be minor differences between the product's appearance in the photograph and the item delivered due to manufacturing changes beyond our control.

Unavailable Products

If an item is out of stock, the sender will be notified as soon as possible and will have the option of 1) awaiting stock availability, 2) selecting an alternative gift or 3) being given a full refund.

Shipping

Your order is processed by The Company the moment it is received. Prices of individual items typically do not include delivery charges except where indicated. We employ third-party courier services to deliver your gifts and hampers. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. Claims for non-delivery must be made within 20 days.

For orders being shipped outside the Republic of Ireland, The Company cannot be held responsible for importation taxes/duty charges.

All address information must be accurate including the postcode where appropriate and the recipient's telephone number. Where address disputes arise, Addresses are verified against An Post's address correction service (http://correctaddress.anpost.ie/pages/Search.aspx). The Company cannot accept responsibility for non-delivery if the recipient's address and telephone details are insufficient or incorrect. The goods shall be deemed to have been delivered when the courier obtains receipt of the goods confirmation from any person at that address.

For orders requiring a signature upon delivery, tt is the customer's duty to ensure that someone will be home to sign for the order, which will be delivered by third party couriers. Where the courier is unable to find a person to accept delivery, a calling card will be left for the recipient to contact the courier and arrange to pick-up from the local depot or agree an alternative delivery time or alternative location at the discretion of the courier. If the recipient fails to make contact in good time, the goods are returned to The Company and a charge will be made for re-delivery to the original or an alternative address. The purchaser will also be charged for any items which have become unsuitable for sale and need replacing (perishable items such as cheese and fruit which have short shelf lives).

Where standard untracked postage is used to ship your order, no signature is required upon delivery. Standard posted orders are usually delivered within 1-3 business days in Ireland; International usually within 3-15 business days. Although we provide an indication of typical delivery times, specific delivery times or dates cannot be guaranteed. Non-deliveries can be reported after a period of 7 days within Ireland and 15 business days (3 weeks) for internalional posted orders.

Personalised Content & Disclosure of Sender

When placing an order that includes personalised content (e.g. a greeting message, personalised text, photos and other media), you are responsible for ensuring that the content is appropriate, respectful, and compliant with all applicable laws. The Company reserves the right to review and reject any orders containing content that, at our sole discretion, may cause offence, is defamatory, discriminatory, obscene, or otherwise inappropriate. In such cases, the order will not be processed, and a full refund will be provided.

While The Company may perform occasional checks on orders to ensure compliance with this policy, we do not guarantee that every order will be reviewed. By placing an order, you agree that The Company cannot be held responsible for any offensive or inappropriate content included in orders that are processed without review.

When shipping directly to a third party (i.e., the gift recipient), The Company may provide the recipient with the sender’s contact details (name, address, and telephone number). If the sender requests anonymity, The Company may at our sole discretion omit this information from the parcel. However, should the recipient request the sender's contact details, The Company reserves the right to disclose this information. This policy helps prevent nuisance correspondence and ensures transparency in the event of disputes or concerns about the content of the order.

Returns & Refunds

Please see our full Returns Policy here. This Returns Policy is in accordance with The European Directive on Distance Selling (Directive 2011/83/EC). These terms do not affect your statutory rights.

Alcohol Products

It is illegal for persons under 18 to buy, or attempt to buy alcohol in Ireland. No persons under 18 years of age may place an order with The Company if the product contains alcohol.

Copyright

Use of any materials on this website is reserved and may not be used elsewhere in any form without the express written permission of The Company.

Law

These conditions, and all acts of The Company, its Directors and Employees, shall be governed and construed in every way in accordance with the Laws of the Republic of Ireland.